We want you to be happy with your Tearribles experience, and have made it simple to return or exchange your items!
We accept returns within 30 days of receiving your order for products in unused, undamaged, re-sellable condition, with original tags still on the toy. Simply mail your return to:
Attn: Returns (RMA *your order number*)
4417 13th St. #510
Saint Cloud, FL 34769
Once your return is received and restocked into our inventory, we will issue a refund for the returned product back to your original method of payment.
We accept exchanges within 30 days of receiving your order, for products in unused, undamaged, re-sellable condition, with original tags still on the toy. If you'd like to exchange the Tearrible you purchased from our website for a different one, you can email us at firstname.lastname@example.org and we will help you process the exchange.
Please note that Tearrible Instincts only provides return labels in case of manufacturing defects, or shipping errors on our part.
We stand behind our products and cover any defects of fabric, stitching, squeakers, and hook & loop (aka velcro). Please note that Tearribles are not indestructible toys, and we do not guarantee our toys against damage caused by chewing, gnawing, or ripping of individual parts.
We understand that mistakes happen so if your doggy damaged a part of the toy while they were learning how it works, we offer one time per toy style individual part replacements (subject to availability, including color) up to 30 days from the date of purchase.
If your Tearribles lose limbs, or suffer permanent dismemberment after 30 days, we offer low cost part replacements, just email us at email@example.com and let us know what you're looking for.
At Tearrible Instincts, we strive to provide you with high-quality products and excellent service. Due to the nature of certain items in our inventory, we do not accept returns of edible chews, treats, or other food items.
Why We Do Not Accept Returns for Edible Products: