SHIPPING

DOMESTIC SHIPPING METHODS & DELIVERY

Tearribles.com offers shipping service with multiple carriers within the United States.  Shipping services available are Economy (5-8 business days), and Faster (3-5 business days). Expedited shipping options may from time to time become available to you within the checkout process at prices calculated at checkout. Please note that most carriers only deliver Monday through Friday (excluding holidays). We are not responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed. We do ship to P.O. Boxes or military APO/DPO/FPO addresses and there may be an additional charge reflected at checkout for such deliveries. 

INTERNTIONAL SHIPPING

Tearribles.com offers international shipping to AU, NZ, and Canada at this time, and rates are calculated at checkout. Usual transit time is 1-3 weeks for all orders that ship internationally. Customers will be responsible of submitting their payment to the applicable governmental tax agency for any import or customs fees. International orders do not ship with insurance.

SHIPPING NOTIFICATION

When your order has shipped, you will receive a shipping notification email from us containing your tracking information. With this number, you will be able to monitor the progress of your package as it is in transit to you.

INCORRECT SHIPPING ADDRESSES AND REFUSED DELIVERY

We will make every attempt to validate the shipping address provided at checkout to insure it is recognized as a valid address with our carriers. If we are unable to validate the address and we are unable to contact the customer to provide an updated address, the order will be cancelled and refunded.

In the event the customer provides an incorrect or partial shipping address when placing their order and it's returned by the carrier or if delivery is refused and returned to sender, Tearribles will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.

Tearribles.com will not be held responsible If the customer provides the wrong or incomplete shipping address and we are unable to recover the package.

FREE SHIPPING

Occasionally we may offer free shipping promotion on orders that meet a current threshold, which is currently $50.00 for all US orders, $75 for all UK and Canadian orders, and $100 for Scandinavian and certain EU countries. For Australian promotions please visit out au.tearribles.com website. 

MISSING OR STOLEN SHIPMENTS

If you didn't receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible. We will file a claim with the carrier who will perform a detailed investigation and potentially involve local law enforcement to recover your package. Upon completion of this investigation we may be able to replace or recover your order as a result of the investigation. Please allow up to 21 days for the completion of the investigation. 

 

LOST SHIPMENTS

If the carrier loses your shipment in transit, and you purchased shipping insurance, you will be able to file a claim and receive a replacement fo the lost items up to $100, and $200. Upon completion of the claim we will replace your order as covered by the terms of the coverage. Please allow up to 14 days for the claims to be processed and replacement to be dispatched. If you did not insure your package and your package is lost in transit, please contact us within 14 days of the expected delivery date so we can open a missing mail search with the carrier. 

SHIPPING PROTECTION

If purchased by the customer, shipping protection is valid for orders shipped to addresses in the United States only. Shipping Protection protects your purchase should anything happen to the package in transit. If it's lost, stolen, damaged (even partially), or just in an infinite tracking loop that never seems to get to you, you're covered.

Here's how it works. If you select Shipping Protection from the shopping cart during checkout, and you are shipping your order domestically, you're covered. If anything happens to your package, including being stolen from your porch, just notify us with the pertinent information as well as your order number.

If you know that your order was stolen, your claim is processed immediately. If it's lost in the mail or marked delivered (but hasn't been), there's a five day wait before processing the claim to allow it time to turn up; in the vast majority of cases it does. We do request that you check with family members and neighbors to make sure someone doesn't already have it.

Once the claim is processed, a replacement order is packed and shipped out to you at our expense immediately.

It's that simple. No claim forms, no waiting for a refund, no trying to convince anyone that it's really gone. You tell us what happened and we replace it.

We care about you, and we care about you getting your products. We hope that this protection provides just a bit more peace of mind that your package will get to you safely.

Claim Limits

We reserve the right to limit claims to one per household.

In order for us to process claims on orders valued at over $150 that are marked delivered by the carrier, we reserve the right to require the customer to file a police report with local authorities that details the theft, a copy of which must be forwarded to Tearribles. Without a police report being filed, we reserve the right to refuse the claim.

Shipping to Freight Forwarders

Due to numerous packages marked delivered at freight forwarding companies that have subsequently gone missing, if you are sending your shipment to a freight/parcel forwarding company that will then ship it to your location, we are unable to replace packages marked as delivered to a forwarder. If it is lost in transit or never delivered, we will, of course, cover it.

Shipping to Non-Billing or Other Third Party Addresses

Tearribles reserves the right to decline to provide Shipping Protection on packages sent to any address other than the billing address on the order. In such cases we will notify the customer and return the insurance fee.

Shipping Methods & Signatures

Due to loss and theft profiles that are carrier and/or delivery location-related, Tearribles reserves the right to select the shipping method of our choice for packages on which Shipping Protection has been purchased, and/or to require signature release of any packages for which we deem such precautions are warranted. These decisions are based on the value of the order and other factors such as historical data. Tearribles will cover the cost of signature requirement if we choose to require it.

In such cases, we will notify and confirm with the buyer that these changes are acceptable. If they are not, we will ship according to the wishes of the buyer, but unfortunately cannot offer Shipping Protection on the shipment and will return the fee.